Grievance & Complaints

Responsible grievance contact

Divyanshu Batham is the responsible grievance contact for this website release. Written complaints may be sent to info@finbirdfinance.com with the subject ‘Grievance’. The main enquiry number is +91 80900 10789. Escalation contact: +91 80903 56682.

Acknowledgement target

Finbird aims to acknowledge a complaint and provide a reference within two working days of receipt. For this policy, working days are Monday–Saturday.

Resolution and updates

• Routine matters within Finbird’s control are targeted for resolution within seven working days of receipt.
• If unresolved after seven working days, Finbird will explain what remains outstanding, provide an expected next-update date and provide a further update at least every seven working days while unresolved.
• Finbird aims to provide a reasoned final response within 30 calendar days, or sooner where an applicable legal deadline requires it.

Third-party dependencies

A complaint about a lender-controlled assessment or decision may depend on information from the relevant financial institution. Finbird will distinguish its own service obligations from that third-party decision and explain the next appropriate route rather than representing a lender’s outcome as Finbird’s own.

Urgent security concerns

Suspected misuse of customer information or security incidents should be reported immediately through the official contact routes and are escalated internally without waiting for the ordinary complaint queue.