Privacy Notice

Information collected

• Full name and mobile number.
• Optional email address and PIN code, plus city.
• Loan-assistance category, approximate amount band and employment/business type.
• Optional callback window and preferred language.
• Selected contact channels and enquiry-consent record.
• Landing page, limited campaign parameters, referrer and operational request/lead identifiers.

Why Finbird uses it

The information is used to understand and route the enquiry, arrange human follow-up, maintain consent evidence, prevent duplicate or abusive submissions, and preserve a clean handoff boundary for future internal systems. The website does not use this information to underwrite, price or sanction a loan.

Contact and later application sharing

Finbird may contact you through the communication channels selected for the enquiry. Any later sharing needed for an actual financing application must follow the applicable operational notice and consent when the proposed submission route is known; this callback consent does not pre-authorise every future disclosure or unrelated marketing purpose.

Approved retention approach

• An unconverted enquiry is intended to be closed after 180 days without meaningful customer interaction, unless the customer has requested a later follow-up; it may be closed earlier after decline or withdrawal.
• The minimum closed enquiry and associated consent evidence is retained for 12 months after closure or the last substantive enquiry/consent event, whichever is later, then deleted or irreversibly anonymised unless a documented legal obligation or hold requires otherwise.
• Complaint records are retained for 12 months after closure unless a documented legal requirement or unresolved dispute justifies longer retention.
• A minimal do-not-contact suppression record may be retained to prevent unwanted contact and is reviewed periodically.
• Routine website-data recovery backups use a 35-day rolling retention window; deletion and suppression records must be reapplied after a restore.

Change, withdrawal and data requests

To change communication preferences, withdraw enquiry-related contact permission or make a data request, contact Finbird using the official email, phone or monitored business WhatsApp routes shown on this website. Withdrawal stops future consent-based contact promptly, but does not automatically erase records that must be retained for suppression, dispute, audit or legal reasons.

Analytics choice

Google Analytics 4 is used only after a visitor chooses to allow optional analytics. Finbird configures analytics storage for that choice and keeps advertising storage, ad-user-data and ad-personalisation signals denied. The website analytics event contract is designed not to intentionally send your name, mobile number or email address to Google Analytics. You can choose ‘Only necessary’ and continue using the website, or change the analytics choice from the preference control.

Security and service providers

This website uses HTTPS, server-side validation, rate/spam controls and protected server infrastructure. Hostinger provides website/email infrastructure and Google Analytics is the selected optional website analytics provider when a visitor permits analytics. Service providers may process limited data required to host, secure, operate or measure the website under the applicable service configuration and privacy terms.